Leadership

  • Logo Of Premium Service Brands Paul Flick Read Bio
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    Paul Flick Leadership

    Chief Executive Officer 

    Paul Flick built Premium Service Brands on a belief. A belief that ordinary isn’t ordained. Mr. Flick founded 360° Painting in 2006. The brand quickly grew into one of the top painting franchises in the nation. Soon after, Mr. Flick began to acquire several home service brands, building a franchise family throughout the United States and parts of Canada. Premium Service Brands is now an industry leader with over 1,000 units and 9 brands.

    Mr. Flick is also a passionate philanthropist. He founded Kids-Lift, the nonprofit affiliate of Premium Service Brands, in 2008. Kids-Lift works to provide food, clothing, school supplies, and more to underprivileged kids in local communities.

  • Logo Of Premium Service Brands Patrick Dannelly Read Bio
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    Patrick Dannelly Leadership

    Chief Financial Officer

    Patrick Dannelly has over 25 years of financial management, senior business leadership, and consulting experience. Mr. Dannelly served as a senior manager at Deloitte before joining as VP of Finance at eSpire Communications. He eventually founded Dannelly Consulting, and has provided financial services to federal programs and high-end companies. Mr. Dannelly joined Premium Service Brands in 2021.

  • Logo Of Premium Service Brands Roxanne Conrad Read Bio
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    Roxanne Conrad Leadership

    Chief Operating Officer

    https://www.linkedin.com/in/roxanne-conrad-73a02510/

    As the Chief Operating Officer, Roxanne is responsible for overseeing the day-to-day operations of the entire franchise system, ensuring consistency, efficiency, and support across all locations. She plays a pivotal role in developing and implementing growth strategies, streamlining processes, and fostering a culture of innovation and collaboration within the organization. Before joining PSB, Roxanne held key leadership positions in various organizations, where she honed her expertise in operations management, business development, marketing, and public relations. Driven by a passion for excellence and a relentless pursuit of success, Roxanne is instrumental in driving the growth and prosperity of Premium Service Brands.

  • Logo Of Premium Service Brands Vivi Nellen Read Bio
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    Vivi Nellen Leadership

    VP of Premium Service Brands

    Vivi gets the PSB story, and all the awesome things we do, out into the world with a focus on our philanthropic affiliate Kids-Lift.  She helps get our corporate team in Cville involved in helping kids in our community as well as working with franchisees across the country. She was the Director of Events and Community Engagement for a local tech company. With experience in event planning, fundraising, hospitality, and community outreach. She’s excited to follow her passion for helping others and making a difference in kid's lives.

  • Logo Of Premium Service Brands Donna Snow Read Bio
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    Donna Snow Leadership

    Human Resources & Payroll Manager

    Donna manages all aspects of Human Resources and payroll operations for Premium Service Brands and Extraordinary Brands, including compliance, benefits administration, employee relations, and HRIS/payroll systems. She focuses on aligning HR practices with organizational goals while ensuring accuracy and efficiency in payroll and benefits. Previously, Donna served as Director of Human Resources for the County of Fluvanna, VA.

  • Logo Of Premium Service Brands Laura McDonald Read Bio
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    Laura McDonald Leadership

    General Counsel

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    Laura provides legal services and advice for all aspects of the company, handles contract negotiations, regulatory compliance, intellectual property management, risk management, corporate governance, internal affairs, dispute resolution, and outside counsel, while ensuring our legal and risk strategies align with business goals and to make entrepreneurs dreams come true! Laura previously worked at large law firms and in-house.

Performance

  • Logo Of Premium Service Brands Kate Horner Read Bio
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    Kate Horner Performance

    Brand Lead of The Grout Medic and Maid Right

    Kate hosts several franchise peer groups and leads the playbook initiatives for growing businesses. Before joining PSB , she worked as a consultant to evaluate processes and efficiency for local businesses. She’s built resources and educated new business owners on how to start a business from idea to maintenance and idea to scale by creating and optimizing processes.

  • Logo Of Premium Service Brands Rich Groark Read Bio
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    Rich Groark Performance

    Brand Lead of Kitchen Wise | Closet Wise

    As a Franchise Business Coach, I team up with our inspired franchise owners to work on growth and profit strategies, foster accountability, and monitor important brand performance metrics. I work closely with a fantastic internal team, including top execs, marketing, accounting, and some awesome external vendors, to make sure our franchisees are reaching their potential. My background includes being a former franchisee with PSB, 15 years in finance and accounting, and extensive experience in coaching, mentoring, and corporate leadership. I am genuinely passionate about helping others achieve their goals and aspirations.

  • Logo Of Premium Service Brands Amy Zalusky Read Bio
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    Amy Zalusky Performance

    Brand Lead of Window Gang

    Amy leads the growth and development of the Window Gang brand. Amy is a previous Window Gang franchisee with over 18 years of experience starting up, sustaining, and growing a thriving business and positioning it as a leader in the industry.

  • Logo Of Premium Service Brands Ann Lilly Read Bio
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    Ann Lilly Performance

    Brand Lead, House Doctors

    A performance-driven professional dedicated to business development success! Experience in franchise development, consulting in healthcare services management, strategical planning, auditing, regulatory, and executive training. Excel in devising both traditional and inventive solutions that transform stagnant or declining businesses into positive cash flow with revenue growth and profit margin increases. 

    • An entrepreneur since 19, 40 years in business development including three decades in healthcare on the business side of medicine working w/ physicians, mergers & acquisitions, and building revenue streams. 

    • In November 1999, she divested from HCA Healthcare Corporation and cofounded a regional Management Service Organization servicing the mid-Atlantic region. Facilitated the growth of business migration from a large healthcare corporation to a private sector service mix delivered 168 physician groups.  The company’s annual revenue of $30M 

    • The last 10 years in franchising as an entrepreneur coach, Franchisee with The Entrepreneur’s Source, and Denver’s Chamber of Commerce Launch Coach with television’s Shark Tank feeder program. 

    • Most recently helped grow a start-up health & wellness franchise to $5M to set the company up for private equity acquisition 

  • Logo Of Premium Service Brands Jeremy Krumwied Read Bio
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    Jeremy Krumwied Performance

    Franchise Business Coach, Maid Right

    Jeremy currently teaches and trains owners on how to grow their Maid Right businesses. He helps develop content to better train owners and their staff on the Maid Right process. He reviews financials, processes, and training to create a growth plan for each location that aligns with the owner's goals for their location.

  • Logo Of Premium Service Brands David Muirhead Read Bio
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    David Muirhead Performance

    Director of Operations, The Grout Medic

    David brings 18 years of hands-on experience in franchising as both owner and operator of a The Grout Medic Franchise, alongside his role as a dedicated Business Coach for the brand.

  • Logo Of Premium Service Brands Sarah Harris Read Bio
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    Sarah Harris Performance

    Franchise Business Coach, 360 Painting

    Sarah's passion is working directly with the 360 Painting franchisees on a daily basis, by partnering together and helping them build a successful business.

    As a sales expert, she coaches and trains our owners regarding presenting, closing, resolving objections, upselling, introducing add on sales and time management. In addition, she advises recruiting and managing a sales representative. Maintaining a balance of paid and self-generated leads is also an area of expertise of Sarah's.

    As a former Franchise Business Coach and Sales Development Specialist with one of the industries most respected franchise groups, and her personal experience as an entrepreneur as a flooring subcontractor, she has helped many owners realize their dream as a business owner.

  • Logo Of Premium Service Brands Brian Harrison Read Bio
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    Brian Harrison Performance

    Director of Operations for ProLift Garage Doors

    As a Director of Operations of PLGD, Brian partners with the Brand President and franchise owners across the country to drive sales growth by developing strategies, optimizing processes, and tracking key performance metrics. I work closely with internal teams and external vendors to support franchisees at various stages of their business, ensuring operational success and long-term growth.

    Brian is a strategic leader with 10 years of experience as Co-Founder & CFO of Vail Brewing Company and 21 years in the US Army Special Forces. He has a proven track record in financial planning, capital raising, and operational efficiency, with a focus on driving growth and aligning teams. Brian holds a Master’s in Finance and an MBA, with expertise in financial modeling, market analysis, and relationship management.

    His passion is helping business owners become more profitable and successful by providing the tools and strategies they need to achieve sustainable growth.

  • Logo Of Premium Service Brands Owen Healey Read Bio
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    Owen Healey Performance

    Management Consultant: Training, Onboarding, and Launch

    As a Training, Onboarding, and Launch Coach, Owen works with new franchisees, supporting and training them through the first phase of their business.

    After serving in the Canadian Armed Forces, Owen launched and ran a College Pro Franchise while completing his university studies. Since then, he has had the privilege of coaching franchise business owners while simultaneously managing his own home services company. With extensive experience in sales management, recruitment, leadership development, and franchising, Owen is passionate about empowering new business owners to accelerate their growth and confidently navigate their entrepreneurial journey.

  • Logo Of Premium Service Brands Nathan Cowan Read Bio
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    Nathan Cowan Performance

    President of ProLift Garage Doors

    In the brand president role, Nathan is tasked with ensuring that the resources provided by Premium Service Brands and outside vendors align with the needs specific to ProLift. He also aids in providing big-picture goals, coaching and driving brand-alignment. Nathan's franchise experience spans 16 years including Medical Weight Loss, Education, Chiropractic, Glass Repair, Plumbing and Garage Repair. Within this franchise realm, he has been fortunate to serve in a variety of roles including Brand Development, Field Support, Sure Start Coordinator, Coaching, and a Director of Systems. In his free time he enjoys widlife photography, white-water rafting, camping, hiking, and grilling.

  • Logo Of Premium Service Brands Jeff Rupp Read Bio
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    Jeff Rupp Performance

    Franchise Business Coach, House Doctors

    Jeff Rupp LinkedIn

    As a Franchise Business Coach, Jeff provides strategic guidance and operational support to franchisees to help them grow their businesses and achieve consistent profitability. He analyzes performance metrics, identifies opportunities for improvement, and delivers tailored coaching to drive accountability and results. His role bridges corporate standards with local execution, ensuring brand consistency and long-term franchisee success.

    Jeff has extensive experience in the home services industry, working with large franchise systems to drive operational excellence and strategic growth. He has led franchise development initiatives, from recruiting and onboarding new partners to supporting them in achieving operational success and profitability. His focus has always been on building strong relationships, ensuring brand consistency, and optimizing performance across franchise networks.

  • Logo Of Premium Service Brands Brian Morgan Read Bio
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    Brian Morgan Performance

    President of 360 Painting

    Brian is a seasoned operations leader with over 18 years of experience in franchise operations, project management, and strategic growth—anchored by a strong foundation in the commercial services sector. As President of 360° Painting, he leads the performance, growth, and strategic direction of a national franchise brand, focusing on operational excellence, small business success, and system-wide profitability. Brian brings a proven track record of scaling businesses and improving average unit volume across franchise systems. Throughout his career, he has executed high-impact initiatives in financial reporting, CRM integration, team development, and private equity transitions. With deep expertise in commercial services, he understands the operational complexities and customer expectations that define the space. He is passionate about empowering small service businesses through data, training, and technology, and is recognized for his collaborative leadership, operational excellence, and ability to drive sustained growth.

Operations

  • Logo Of Premium Service Brands Jay Muse Read Bio
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    Jay Muse Operations

    Director of IT

    Jay oversees the IT team, manages vendor relationships, and ensures integrity and security of IT infrastructure. Jay attended Virginia Tech and has over 25 years of IT experience.​

  • Logo Of Premium Service Brands Dylan Moore Read Bio
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    Dylan Moore Operations

    Systems Analyst

    Dylan, as a Software Support Specialist, is responsible for solving a wide variety of technology issues for franchisees and our corporate team. Dylan is a 2021 graduate of Christopher Newport University with a background in Information Science.

  • Logo Of Premium Service Brands Forrest Brown Read Bio
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    Forrest Brown Operations

    Launch Systems Program Manager

    Forrest is a member of the Software Support desk, assisting owners with essential computer operations, onboarding new employees, and providing solutions to franchisees for all their technological needs. Born and raised in Indiana, Forrest attended Purdue University and Indiana University before moving to Charlottesville to work for PSB's corporate team. Previous roles include positions working in IT consulting and college athletics.

  • Logo Of Premium Service Brands Scott Thorp Read Bio
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    Scott Thorp Operations

    Software Support Specialist

    Scott is responsible for providing technological support to franchisees and the PSB corporate team. Prior to joining PSB, Scott served 5 years active duty in the Marine Corps, where he supported the NSA while stationed at the Marine Corps Intelligence Activity in Quantico.

  • Logo Of Premium Service Brands Heldi Valikaj Read Bio
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    Heldi Valikaj Operations

    Software Support Specialist

    Heldi handle inquiries about user and account management, ServiceTitan & FranConnect troubleshooting and helping owners with their IT needs. He was a student-athlete at University of Virginia on the track and field team. He studied computer science, with a minor in technology entrepreneurship. In 2023 he was a Data Scientist intern at EQT Corporation.

  • Logo Of Premium Service Brands Darcy Spicer Read Bio
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    Darcy Spicer Operations

    Paralegal

    Darcy assists the General Counsel in the preparation and review of legal documents. She has worked as a real estate paralegal in Charlottesville for the last three years and graduated from the University of Mary Washington with a degree in Political Science in 2022.

  • Logo Of Premium Service Brands Elizabeth Angeley Read Bio
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    Elizabeth Angeley Operations

    Office Assistant

    Elizabeth assists our office manager with anything they need help with. She is in charge of setting up and putting away lunches, getting the mail and giving them to the right individuals, and making the Meet The Team Day merch bags. Elizabeth went to George Mason University and got her Bachelor's degree in Film and Video Studies with a concentration in Screenwriting. Her past work experience was as a dental assistant and film intern.

Marketing

  • Picture of Julia Daly Julia Daly Read Bio
    Picture of Julia Daly
    Julia Daly Marketing

    Field Marketing Associate

    I work to develop and implement marketing campaigns across different channels for the owners of brands at PSB. I focus on using strategy and marketing automation resources, data optimization, and ultimately working towards brand goals to create the most ideal outcomes. I worked in digital media advertising for 4.5 years with both healthcare and telecom. I went to college in Philadelphia and studied Marketing. I have always focused on big-picture strategy for clients & working with them creatively to meet their goals both digitally and analytically.

  • Logo Of Premium Service Brands Karen Gabbert Read Bio
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    Karen Gabbert Marketing

    Graphic Design Specialist

    Karen develops both print and digital marketing collateral for all 9 brands. She works alongside her teammates in rebranding projects and continues to develop her design skill-set within the marketing context.

    Karen has a background in visual design, UI design, and fine art. She studied printmaking at the University of Virginia, where she got her B.A. in Studio Art.

  • Logo Of Premium Service Brands Nicole Blaquiere Read Bio
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    Nicole Blaquiere Marketing

    Strategic Marketing Project Manager

    Nicole manages and executes strategic marketing initiatives by collaborating across teams to ensure efficient project delivery and continuous process improvement. She brings strong organizational and communication skills, a deep understanding of modern marketing, and the ability to navigate complex environments with a solution-oriented mindset. Nicole most recently served as a Global Category Manager at Crocs, Inc., where she led the strategic vision and go-to-market planning for the brand’s Personalization business, helping to drive product line growth and market expansion.

  • Logo Of Premium Service Brands Peter Chlebogiannis Read Bio
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    Peter Chlebogiannis Marketing

    Brand Marketing Strategist

    Peter is here to advise and support in the building of the Nesto brand strategy and playbook. Additionally, he will work to provide one on one service and support to Nesto owners to maximize their opportunities for success in their local markets. Peter has spent his career working on brand building and repositioning across a variety of markets with a focus on market segmentation and goal oriented strategy building. 

Finance

  • Logo Of Premium Service Brands Connor Deal Read Bio
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    Connor Deal Finance

    Controller

    Connor works with the CFO and accounting team to report and budget PSB’s financials in a timely and accurate manner. Connor started his career in accounting, working for a small winery in central Virginia. In just over four years, he went from bookkeeper to Head of Finance and Assistant General Manager.

  • Logo Of Premium Service Brands Darion McKinnie Read Bio
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    Darion McKinnie Finance

    Senior Staff Accountant

    Darion assists the finance team with payables. He was a double major in Accounting and Finance at Old Dominion University

  • Logo Of Premium Service Brands Rashel Drumheller Read Bio
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    Rashel Drumheller Finance

    Director, Development Operations

    Rashel is responsible for ensuring all aspects of PSB's Financial Development for all brands.  In addition, responsible for Royalty Manager with a specialized focus on Agreement Versions in FranConnect. Before joining PSB, she worked 20 + years for a locally owned and operated fuel-distributing company (Tiger Fuel Company..

  • Logo Of Premium Service Brands John Deal Read Bio
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    John Deal Finance

    Manager, Accounting Operations

    John is an Accounting Specialist in both payables and receivables, as well as reports and reconciliation. Graduate of Radford University with a Degree in Finance.

  • Logo Of Premium Service Brands Tommy Lovato Read Bio
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    Tommy Lovato Finance

    Accounting Associate

    Tommy assists the finance team with accounts receivable, the reconciliation of company accounts, and maintaining and balancing the general ledger. He previously worked at a wealth management firm where he was responsible for the firm's portfolio accounting. He graduated from Liberty University with a B.S. in Business Administration.

  • Logo Of Premium Service Brands Jack Dannelly Read Bio
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    Jack Dannelly Finance

    Accounting Associate

    Jack works with IBAS to help franchisee owners with ongoing financial support, including budgeting advice, cost and profitability guidance, strategic business advice, and help with financial forecasting. His previous job was at Johns Hopkins University. He attended Salisbury University and graduated with an Accounting degree.

  • Logo Of Premium Service Brands Jackie Huynh Read Bio
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    Jackie Huynh Finance

    Jackie is currently assisting in developing the IBAS program and works on reconciling and analyzing franchises' financials.

    Jackie graduated with a BS in Accounting from Ramapo College of New Jersey in 2021. After graduating, she spent about three years working for a few public accounting firms in NJ. She mostly specialized in individual and business taxes, as well as bookkeeping and reconciliation.

Franchise Development

  • Logo Of Premium Service Brands Matt Reeves Read Bio
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    Matt Reeves Franchise Development

    Senior Vice President of Franchise Development

    Matt helps franchise candidates explore home and commercial service franchise businesses to see if there is a mutual fit with Premium Service Brands. He has 11 years of experience in the service franchise industry, and has helped over 600 people find the right franchise opportunity.

  • Logo Of Premium Service Brands Justin Penard Read Bio
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    Justin Penard Franchise Development

    VP of Franchise Development

    Justin, born and raised in Irving, Texas, is a proud Dallas Cowboys fan. He graduated from Texas Tech University in 2006 and began a career in Houston, specializing in selling Employee Benefits. In 2018, Justin invested in his grandparents' lakehouse on Lake Whitney, allowing him to live by the water and commute just 45 minutes to Waco, Texas, for his franchising career with Neighborly. Despite being new to franchising, Justin found a passion for it, enjoying meeting new people and assisting them in improving their lives through franchising opportunities. He finds great satisfaction in helping people achieve their goals, regardless of where they are located, and embraces the change from city life to a more relaxed lakeside environment.

  • Logo Of Premium Service Brands Brian Hill Read Bio
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    Brian Hill Franchise Development

    Vice President of Development

    Brian is a seasoned expert in franchise development with eight years of experience and two years as a franchise consultant. A proud veteran of the US Air Force, Brian leverages a disciplined and strategic approach to his work. An avid reader and gamer who loves sports, particularly cheering for the Dallas Cowboys and Texas Rangers, Brian expertly balances a rewarding professional career with a fulfilling family life. Married with a 9-year-old son, Kaden, and a beloved dog, he showcases a blend of commitment, expertise, and dedication in all endeavors. Brian is excited to bring his experience to House Doctors and Window Gang to find the right owners for the system.

  • Logo Of Premium Service Brands Maggie Rush Read Bio
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    Maggie Rush Franchise Development

    Franchise Development Coordinator

    As a Franchise Development Coordinator, Maggie helps connect candidates, consultants, and developers with the brands that fit them best. She also keeps our materials and consultant info up to date, making it easier for people to learn about our brands and find the right match. Maggie comes from a hospitality background, worked at local Vineyards & Breweries, where she worked in both operations & events. Before that, Maggie attended the University of Mary Washington, where she studied Psychology.

Why Invest with Premium Service Brands?

In the past, our companies have served an audience of customers who do not have the time, tools, or physical ability to perform the services that we offer. Now our businesses are expanding deeper as we continue to gain a younger clientele who are comfortable outsourcing the work rather than doing it themselves. This has allowed our companies to expand significantly. When you choose to invest in our home service franchise opportunity, you don’t have to do anything but hire and lead a great team of professionals that puts customers first. Thanks to our established brand names, national marketing strategies, and comprehensive field support, you will have everything you need to launch and grow a very profitable business!

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$50,000 Liquid Capital Required